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Release 1.16.0 - Ganymed

Why Ganymed? Ganymed is Jupiter's largest moon—larger than Mercury, yet less massive. It is also the only moon with its own magnetic field, thanks to its iron core.

User Highlights​

📄 Customizable Ticket Creation Flows​

Tailor the ticket creation process to fit your team's workflow! Need to assign a responsible person when creating a ticket? Or maybe you only need a specific category without the extras? No problem! Now you can customize the ticket creation process to fit your exact needs.

Plus, we’ve added a preview mode, so you can instantly see how your configuration changes will affect the flow on WhatsApp—making setup easier than ever!

Customizable Ticket Creation Flows

🗃️ Start Date for Tickets​

Plan ahead with the new Start Date field for tickets. Want to track when an issue first occurred? Or schedule when work should begin? Your choice. Stay organized and keep your team on track with better planning.

Start Date For Tickets

📊 Excel Export​

Data analysis just got easier! Export your ticket data to Excel with a single click.

Excel Export

📁 Standardized Document Types​

We've introduced standardized categories for document types in Scans to help you organize your files more consistently. This makes it easier to find documents and ensures everyone on your team follows the same filing system. The best part? Your projects are already updated, and the WhatsApp scan process includes the new types — no extra setup needed!

Standardized Document Types

💬 Msg-View Improvements​

We've enhanced the messaging experience with several key improvements:

  • Improved Ticket Details Page – The design has been refined for a sleeker, tidier, and more intuitive experience
  • Enhanced Translation Flow - Added a smoother and more intuitive translation process inside tickets
  • Sticky Comment Input Bar – The comment input bar now stays at the bottom of tickets, making it easier to find and access